Exceptional Customer Service

Corporations spend tens of thousands of dollars on their corporate image and millions on the buildings in which they reside. The building is the "home" of that business and as such, reflects the business personality and profile. It sends a strong message about the company to the employees and to the public.

The architects and designers selected furnishings they believe send a positive message about the company and how they view themselves. A large part of the investment went into floor covering. The company expects that all of their equipment, as well as the building and its' furnishings, will be maintained to the strictest standards to ensure maximum life and thereby protecting the company's investment.

FSI's Floor Care & Carpet Maintenance Division is a group of trained, qualified and experienced technicians who know how to care for your floor, how to restore life and lustre to high traffic areas, and how to protect your floors from early aging. Every technician will soon be IICRC certified to provide you the assurance that your floors are maintained to the highest standards, as established by the manufacturers.

Your carpets have a warranty, the same as any other equipment. Carpet manufacturers throughout the U.S. have pooled their talent and provided criteria for a carpet maintenance certification program referred to as the Institute of Inspection Cleaning and Restoration Certification, (IICRC). Carpet manufacturers are beginning to stipulate that their warranties are invalid if the carpet is not maintained by an IICRC technician. IICRC technicians are trained in carpet construction, fiber development, natural and synthetic fibers, causes of dye loss, proper use of cleaning chemicals, odor control, and carpet protection and treatment.

Complete and proper floor care should be part of the overall building maintenance program. Now a complete program is as simple as turning it over to FSI's Maintenance Division. You no longer need to be concerned about it and you will receive written updates regarding any areas of concern.

We take pride in our work and even greater pride in seeing your carpet look good and wear well for years to come. We look forward to working with you toward that end.